TERMS & CONDITIONS

easythailandtrip.com

Email: support@easythailandtrip.com
Phone: +1 (334) 697-4165

I. DEFINITION

The following terms are used throughout these Terms & Conditions and shall be understood as:

a) Business Days – Refers to the days between Monday and Friday, excluding official public holidays.
b) Consumer – Any individual acting in a personal capacity, not on behalf of a business or profession.
c) Digital Service – Any online function that lets Consumers create, access, or share digital data or interact with web-based systems.
d) Digital Content – Information or data delivered in electronic form.
e) Order – A digital request submitted by a user to access services provided by easythailandtrip.com.
f) User – Any legally capable person who uses the services offered by easythailandtrip.com.
g) User Information – Personal or travel-related data shared by the User for service-related purposes.
h) Service Agreement – The contract formed between the User and the platform (Operator).
i) Services – Offerings available on easythailandtrip.com, including but not limited to:
(i) Help with completing Thailand Digital Arrival Card (TDAC) forms
(ii) Travel document preparation and customer assistance

II. GENERAL PROVISIONS

These terms apply to all services offered through https://easythailandtrip.com/.
By using this website, you agree to follow these terms and conditions.
You can view, download, or print these terms anytime from https://easythailandtrip.com/.
Users are responsible for their own internet connection and must use compatible devices and updated browsers (Chrome, Firefox, Safari, etc.) for optimal performance.
It’s recommended that users use antivirus and security software to safeguard their personal data.
We aim to maintain service availability at all times, but uninterrupted access cannot be guaranteed.
We are not liable for disruptions caused by third-party internet or telecom providers.
Our services include assistance and support for completing the Thailand Digital Arrival Card.
We are an independent service provider and are not connected to any government agency. Our service fee covers document review, submission, and customer support.
Users are responsible for complying with local laws while using this service.
By accessing our site, you confirm you have the legal authority to agree to these terms.
You must not:

Copy, resell, or modify our software or code
Attempt to bypass security features or disrupt the platform
Use the service for fraudulent, illegal, or abusive purposes

III. TDAC FORM PROCESSING

We assist with reviewing, preparing, and submitting TDAC applications on behalf of users.
Forms are filled out online and go through a review process before final submission.
Approval eligibility depends on your nationality and provided information. Mistakes or missing data may delay processing.
After reviewing all submitted details, the application is officially submitted.
You’ll receive confirmation of approval within 72 hours after payment is completed.
We may use a temporary email address (e.g., passportnumber@easythailandtrip.com) to help manage the application. You may opt out by emailing support@easythailandtrip.com.
Once your application is reviewed, we will notify you of the result via email.
If your application is denied, the reason will be sent to the email address you provided.
TDAC documents are issued no earlier than 7 days prior to your arrival in Thailand.
You are responsible for double-checking all details in your TDAC PDF. We are not responsible for entry issues due to incorrect data.
It is recommended to apply at least 7 days ahead of your travel date to avoid any delays.
If you make changes to the TDAC form yourself or use the official government portal after applying through us, you are not eligible for a refund.
If your application is denied, you may reapply through another platform or contact a Thai embassy or consulate.
All information you submit must be accurate. We are not responsible for denied entry due to false or incorrect data.
A TDAC does not guarantee entry into Thailand. Final approval is always at the discretion of Thai immigration officers.
This agreement and process are governed under English language terms.

IV. PRICING & PAYMENT

All charges are listed in U.S. dollars (USD).
Fee structure:
- Government fee: $0.00
- Service charge by easythailandtrip.com: $68.00
Payments can be made using VISA or MasterCard. Bank transfers are available only with prior approval.
By clicking “Pay and Submit Application,” you officially authorize us to begin the service.
Prices are subject to change. If they do, we will inform users in advance.
It is the user’s responsibility to ensure all payment details are accurate and authorized.
The full cost and payment processor information will be clearly displayed before checkout.
Users must follow the specific payment instructions shown at the time of transaction.
All receipts and payment confirmations are sent digitally.

V. DELIVERY OF DIGITAL CONTENT/SERVICES

Digital services are typically delivered right after payment, unless agreed otherwise in advance.
Delivery is considered complete once you receive access to the content or service.
If delivery fails, you have the right to cancel the agreement after requesting service fulfillment.
If timely delivery was critical and not met, you may cancel the service.
It is the provider’s responsibility to demonstrate that delivery occurred.

VI. RETURNS POLICY

You may request a cancellation by submitting a simple written request.
All cancellation requests should be sent to support@easythailandtrip.com.
Refunds are not available if:
- The service has already been fully delivered with your prior consent and acknowledgment that this forfeits your right to withdraw.

VII. COMPLAINTS

Any complaints should be submitted in writing to support@easythailandtrip.com.
We aim to review and respond to complaints within 14 days.
Customers residing in the EU are protected under Chapter 5B of the Consumer Rights Act.
EU users may also submit disputes through the ODR platform: http://ec.europa.eu/consumers/odr/

VIII. LIABILITY

Service interruptions may occur due to maintenance or unexpected external factors.
We are not responsible for any issues or damages caused by:
- Unauthorized account access
- Events beyond our control (force majeure)
- User mistakes or incorrect/incomplete submissions
We are not liable for denied entry or any lost benefits resulting from immigration decisions.
Our total liability is limited to the amount paid by the user for the service.

IX. AVAILABILITY

Our services are accessible for at least 90% of the calendar year.
Planned maintenance and uncontrollable events (e.g., force majeure) are excluded from this uptime guarantee.

X. PRIVACY

Your data is handled according to applicable data protection laws and our Privacy Policy.
We use both technical and organizational security measures to protect your personal information.
You can find more information in our full [Privacy Policy].

XI. SEVERABILITY

If any part of these Terms is deemed invalid or unenforceable, the rest of the provisions will remain fully effective and binding.

XII. FORCE MAJEURE

Neither the user nor the provider will be held responsible for delays or failures caused by unexpected circumstances (e.g., pandemics, strikes, natural disasters).
Both parties agree to cooperate in resolving any delays resulting from such events.

XIII. FINAL PROVISIONS

All content on the website—including text, forms, graphics, and branding—is owned by the Operator.
If these Terms & Conditions are updated, users will be informed through notices on the website.
The legal terms outlined here do not override your consumer rights under applicable local laws, including those in the European Union.